Study Name
Multi-dimensional students’ evaluation of
e-learning systems in the higher
education context: An empirical investigation
Sevgi Ozkan *,
Refika Koseler
Informatics
Institute, Middle East Technical University, Ankara, Turkey
--------------------------------------------------------------------------------------------------------------------------------
Purpose
of the study
This study proposes a conceptual
e-learning assessment model, hexagonal eLearning
Assessment model (HELAM)
suggesting a multi-dimensional approach for LMS evaluation.
In this study, a survey
instrument based on HELAM used and applied to 84 learners. This sample consists
of students at both undergraduate and graduate levels who are users of a
web-based learning management system, U-Link, at Brunel University, UK. The
survey instrument consist of
Six dimensions: (1) system
quality, (2) service quality, (3) content quality, (4) learner perspective, (5)
instructor attitudes, and (6) supportive issues in addition to the demographic
information and overall view.
The study evaluates e-learning
systems features such as:
1) Interface
1) Interface
Statements examples:
31. U-Link’s graphical user interface is
suitable for e-learning systems.
2) Navigation
Statements examples:
32. The program directions and navigations
are clear.
36. Navigation is very easy on U-Link.
38. In the U-Link system I can easily
navigate where I want.
3) Interactivity
3) Interactivity
Statements examples:
33.
U-Link supports interactivity between learners and system by chat, forums,
discussions, etc.
4) Accessibility
Statements examples:
39.
U-Link is easily accessible via Internet.
42.
U-Link is accessible 7 days 24 h.
5) Support
Statements examples:
35.
When I counter an error in the system, I can get immediate feedback by e-mail
and telephone.
41.
Help option is available on the system.
